Privacy Policy

Effective Date: 9 August 2025
Last Updated: 9 August 2025

Ocean Covers (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website oceancovers.com.au (“Website”) or contact us for our marine upholstery, canvas, or stainless steel services.

By using our Website or providing your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, postal address, boat details, and any other details you provide via our contact form, email, or phone.
• Usage Data: IP address, browser type, pages visited, and cookies (see Section 6). This data is anonymised and aggregated for analytics.

2. How We Use Your Information

We use your information to:

• Respond to inquiries, provide quotes, and deliver our services.
• Communicate about orders, invoices, or project updates.
• Improve our Website and services (e.g., via Google Analytics).
• Comply with legal obligations (e.g., tax or warranty claims).
• Send marketing communications only with your explicit consent (you may opt out anytime).

3. How We Protect Your Information

• We implement technical (e.g., SSL encryption) and organisational measures to protect your data.
• However, no internet transmission is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your data. We may share it with:

• Trusted third parties (e.g., payment processors, subcontractors) strictly to fulfil your orders, under confidentiality agreements.
• Legal authorities if required by Australian law (e.g., court orders).

5. Your Rights Under Australian Privacy Law

You may:

• Access or correct your personal information by contacting us.
• Request deletion of your data, unless we’re legally required to retain it (e.g., for warranties).
• Opt out of marketing emails via the “unsubscribe” link or by emailing us.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we’ve breached the Privacy Act.

6. Cookies & Tracking Technologies

• We use cookies to analyse Website traffic (e.g., via Google Analytics) and improve user experience.
• You can disable cookies via your browser settings, but some Website features may not function fully.

7. Retention of Data

We retain your personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy.
• Comply with legal or tax obligations (typically 7 years for Australian business records).

8. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top will reflect changes. Continued use of the Website constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related questions, access requests, or complaints, contact:
Email: admin@oceancovers.com.au